Digital purchases
Because digital products are available immediately after payment, purchases are generally final once access has been provided. This does not affect any refund or consumer right that applies under law.
When to contact us
Please contact us if:
- you were charged more than once for the same purchase;
- you cannot access the file and we are unable to restore access;
- the file is damaged or unusable and we cannot provide a working replacement;
- the product you received materially differs from its description; or
- you believe a purchase was unauthorized.
We review support and refund requests fairly based on the circumstances.
How to request help or a refund
Email hello@villageforher.com with the email address used at Stripe Checkout, the purchase date if known, and a brief description of the issue. Do not send your full card number or other sensitive payment details.
We may ask for information needed to locate and verify the order. If a refund is approved, it will be returned through Stripe to the original payment method. The time it takes to appear depends on Stripe and the customer's bank or payment provider.
Gift purchases
The same policy applies to gift purchases. The purchaser should submit the request using the email address entered at checkout.